Frequently Asked Questions

We’re based in Haverhill, Suffolk, and work across Essex, Suffolk and Cambridgeshire, as well as Hertfordshire, Norfolk and London. If you’re a little further afield, just ask. We’re often happy to travel for the right project.

Start by sending us a few photos of the area, with rough measurements if you have them. This lets us check your project is feasible and talk through what you’d like before we put together an initial quotation. From there, we’ll arrange a free design consultation, at your home, at our Haverhill showroom or virtually, to finalise the details and give you a clear, no-obligation quote.

Yes. There’s no charge and no obligation. It’s simply a chance to talk through your ideas and find the right solution for your home.

Of course. Our showroom is at Unit 1a, 20 Rookwood Way, Haverhill, Suffolk, CB9 8PB. Visits are by appointment, so we can give you our full attention. We’re open Monday to Friday, 8am to 4pm. Call us on 01799 615000 or email sales@saffronol.com to book.

Saffron Outdoor Living is a family-run business that has been designing and installing outdoor living spaces since 2011. We’re proud to have over 200 five-star Google reviews.

Awnings, verandas, pergolas, plantation shutters, external blinds and glass balustrades, all made to measure for your home. We also service and repair awnings.

We’re an Authorised Weinor Partner for awnings and verandas, and an approved installer for Primrose awnings and Tuinmaximaal. We also offer our own Saffron Signature awnings and verandas, alongside pergolas from Artares, Plaza Viva and Pergotex. We’ll recommend the system that best suits your space and budget.

It depends on the brand. Across our ranges there are over 170 awning fabrics. Weinor offers the widest choice of fabrics and frame colours, while our Saffron Signature range has a more focused selection. We bring samples to your consultation so you can see and feel them in your own light.

Yes. Most of our awnings and pergolas can be motorised and operated by remote control. Sensors that close your awning automatically in wind are also available. Lighting and heating can be added to many verandas and pergolas too.

Most awnings fixed to a house don’t need planning permission. Verandas and pergolas often don’t either, but it depends on the size, height, position and whether your home is listed or in a conservation area. We’ll talk this through at your consultation, and we always recommend checking with your local council if you’re unsure.

Our own in-house experienced installation team. We survey, design and fit everything ourselves, so you deal with one family business from your first call to the finished result.

Everything is made to order, so lead times vary by product and time of year. As a guide, awnings usually take around 4 weeks and verandas and pergolas around 6 weeks. We’ll give you a clear timescale with your quote.

Most awnings are fitted in a single day. Verandas and pergolas usually take 2 days, depending on the size and any groundwork. We’ll confirm this before we start.

Weinor awnings come with a 5-year guarantee, and Weinor verandas with a 10-year guarantee (excluding glass). Our Saffron Signature awnings and verandas both carry a 5-year guarantee, with glass excluded on verandas. Full details are included with your quote.

Yes. We offer servicing, repairs and maintenance to keep your awning working beautifully for years. We also service and repair awnings we didn’t install, so do get in touch whoever fitted yours.

Our own service is fully designed and installed by our team. If you’d prefer to fit an awning yourself, our sister brand Awnings2Go supplies made-to-measure retractable awnings direct to your door, with step-by-step fitting guides.