Registered Name: HBC Designs & Installations Limited

This privacy notice outlines what to expect when we handle your personal information.

Contact Details

Post:
HBC Designs & Installations Ltd, T/A Saffron Outdoor Living
Unit 1a at 20 Rookwood Way, HAVERHILL, Suffolk, CB9 8PB, GB
Telephone: 01799 615000
Email: sales@saffronol.com

What Information We Collect, Use, and Why

We collect and use personal information for the following purposes:

To Provide Services and Goods, Including Delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (e.g., card or bank information for transfers and direct debits)
  • Call recordings
  • Information relating to compliments or complaints

For the Operation of Customer Accounts and Guarantees:

  • Names and contact details
  • Addresses
  • Purchase history
  • Account information, including registration details

For Service Updates or Marketing Purposes:

  • Names and contact details
  • Addresses
  • Location data
  • Recorded images (e.g., photos or videos)

To Comply with Legal Requirements:

  • Name
  • Contact information

To Deal with Queries, Complaints, or Claims:

  • Names and contact details
  • Address
  • Purchase or service history
  • Call recordings
  • Correspondence

Lawful Bases and Data Protection Rights

Under UK GDPR, we must have a “lawful basis” to collect and use personal information. Depending on the lawful basis, your data protection rights may vary. You can find out more on the ICO’s website.

Your Data Protection Rights:

  • Right of Access: Request copies of your personal information, including details of its source and sharing.
  • Right to Rectification: Request corrections or deletions of inaccurate or incomplete personal information.
  • Right to Erasure: Request deletion of your personal information.
  • Right to Restrict Processing: Request limits on how we use your personal information.
  • Right to Object to Processing: Object to the processing of your personal data.
  • Right to Data Portability: Request transfer of your personal information to another organisation.
  • Right to Withdraw Consent: Withdraw your consent at any time.

To make a data protection rights request, please contact us using the details at the top of this notice. We aim to respond within one month.

Our Lawful Bases for Collecting and Using Personal Information:

  • For Services and Goods: Consent.
  • For Customer Accounts and Guarantees: Consent.
  • For Service Updates and Marketing: Consent.
  • For Legal Requirements: Consent.
  • For Queries, Complaints, or Claims: Consent.

Note: Consent can be withdrawn at any time.

Where We Get Personal Information From

  • Directly from you.

How Long We Keep Information

We retain personal information for as long as necessary to provide services or comply with legal obligations. Deleting your data may affect product warranties.

Who We Share Information With

Data Processors:

  • SimPRO Software Ltd: Manages admin, team dispatching, communication, cash flow, and business growth.
  • Intuit Ltd (QuickBooks): Provides accounting software for payments, billing, and payroll functions.

How to Complain

If you have concerns about our use of your personal data, please contact us using the details above. If unresolved, you can contact the ICO:

Address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline Number: 0303 123 1113
Website: ICO Complaint Form