Are you ready to take the first step towards purchasing your next outdoor living upgrade to totally transform your property?
The process is simple, and we are on hand every step of the way to ensure your journey from initial enquiry to installation is smooth sailing.
Here is a simple step-by-step guide to buying your product.
📞 Get in Touch
Call us on 01799 615000, email sales@saffronol.com or submit a contact form. This starts the process and allows us to understand what you’re looking for.
✉️ Send Photos & Dimensions
Share images, measurements and any details relevant to your project. One of our consultants will review your information and contact you within 24 hours (Mon–Fri) or 48 hours at weekends.
🏠 Home visit & Survey
We’ll provide an initial guide price.
If you wish to proceed, we arrange a home visit to confirm dimensions and logistics. Your quotation will be finalised after the survey.
📝 Secure your Order
When you’re happy to move ahead, your order is placed with a deposit.
Production begins immediately.
🛠️ Delivery & Installation
We contact you to confirm delivery and installation dates.
Please note lead times vary depending on product and season.
🔧 Aftercare & Servicing
We provide ongoing support after installation, including servicing & repairs. Our team is always on hand to keep your product performing at its best.
Everything you need to know about the ordering and installation process.
Lead times vary depending on the product and season, but most awnings and verandas are installed within 4–8 weeks from placing your order.
We’ll confirm your estimated delivery and installation dates as soon as your product enters production.
Yes — someone will need to be present so we can access the installation area, take measurements, assess fixings, and discuss design options. Surveys usually take 20–45 minutes depending on the project.
Photos of the area, rough measurements, and any details about access or obstacles are extremely helpful. This allows us to provide an accurate guide price before visiting.
A 50% deposit is required to place your order.
The remaining balance is due prior to installation or on the installation day, depending on the product.
We offer a full design consultation with fabric samples, frame colours, lighting options and product recommendations tailored to your property and budget.
Yes — we can safely remove and dispose of your old awning or system. Just let us know before installation so we can include this in your quote.
Yes — we provide a comprehensive annual 14-point awning service, repairs, fabric alignment, and safety checks to keep your product in top condition. You can book a service at any time through our website or by calling us.
We cover Essex, Suffolk, Cambridgeshire, Hertfordshire, Norfolk, Bedfordshire, London, and surrounding regions. If you are just outside these areas, feel free to contact us — we can often still help.
Our team is on hand to support you with adjustments, repairs, or servicing. Just contact us and we’ll arrange a visit or provide guidance, depending on the issue.
Yes — our products come with extensive manufacturer warranties, and our installations are covered by our own workmanship guarantee. Details vary by product and will be included in your quotation pack.
As a family-run business with a reputation for quality craftsmanship and exceptional service, we’re proud to be trusted by homeowners across the region. From your first enquiry to installation and beyond, you’re supported by a team that genuinely cares about delivering the best experience.
Family-run. Award-winning. Trusted by homeowners across the region.
Speak with our team today — we’re here to help you design the perfect outdoor living space.